Modern Washi Paper Pendant Light
Shipping & Refund
Shipping:
We offer free shipping on all orders shipped to the United States. We can ship via DHL or Fedex with a delivery time of 7-12 days. Delivery time for some fixtures is 25-35 days. Please ask us before ordering.Learn more about our shipping policies
Refund:
Within 30 days, if you are not completely satisfied, you may return your new/unused item for a full refund. (Shipping charges will not be refunded unless the item is defective) Please be sure to retain the original packaging.
To initiate a return, please contact our support team at support@juccilight.com and we will guide you through the return process. learn more
Warranty Pilicy
30 Days Refund Guarantee
If there are any non-human quality problems within 30 days after receipt of the goods, you can contact us directly (support@juccilight.com) to request a refund or apply for re-shipment to you for free!
Three-year warranty
We offer a three-year warranty and can provide replacement parts if any product parts are damaged.
process:
1. Provide pictures and videos of product defective parts via email.
2. Once we confirm the cause of the damage, we will immediately arrange for replacement parts to be reissued.
3. If there is man-made damage due to customer reasons, the customer must bear the cost of parts and freight.
contact us
Customer Service-We are here to help you.
Email:support@juccilight.com
Tel: +1 3472939514
Office hours: Edt Mon-Sun:8:00am-6:00pm
Updated on 6th,December, 2023
Best Regards




































Real customer feedback

FAQ
Why can't I find tracking information?
Shipping route: China -> US (or other country) port -> your address.
Jucci Light Sea Freight Route
Please note that ocean freight updates may be slower, and it can sometimes take time for tracking information to appear. If you’re unable to track your shipment, feel free to contact us, and we’ll provide you with an update on its status.
Rest assured, your shipment is fully insured. If your package is damaged or lost in transit, we will cover the costs and handle any issues on your behalf.
How can I trust your company?
What sets your products apart in terms of quality?
Is my personal information safe when shared with you?
Absolutely. We only collect the necessary information for order fulfillment and safeguard your privacy, never using or disclosing it without your authorization.
Do I need to register as a member to make a purchase?
Are there any hidden costs for shipping?
No, the cost of door-to-door delivery is fully inclusive, ensuring transparency without hidden fees.
Can I customize product sizes?
