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Shipping & Refund

Shipping:
We offer free shipping on all orders shipped to the United States. We can ship via DHL or Fedex with a delivery time of 7-12 days. Delivery time for some fixtures is 25-35 days. Please ask us before ordering.Learn more about our shipping policies

Refund:
Within 30 days, if you are not completely satisfied, you may return your new/unused item for a full refund. (Shipping charges will not be refunded unless the item is defective) Please be sure to retain the original packaging.
To initiate a return, please contact our support team at support@juccilight.com and we will guide you through the return process. learn more

Warranty Pilicy

30 Days Refund Guarantee
If there are any non-human quality problems within 30 days after receipt of the goods, you can contact us directly (support@juccilight.com) to request a refund or apply for re-shipment to you for free!

Three-year warranty

We offer a three-year warranty and can provide replacement parts if any product parts are damaged.

process:
1. Provide pictures and videos of product defective parts via email.
2. Once we confirm the cause of the damage, we will immediately arrange for replacement parts to be reissued.
3. If there is man-made damage due to customer reasons, the customer must bear the cost of parts and freight.

contact us

Customer Service-We are here to help you.

Email:support@juccilight.com

Tel: +1 3472939514

Office hours: Edt Mon-Sun:8:00am-6:00pm

Updated on 6th,December, 2023

Best Regards

https://www.juccilight.com

Real customer feedback

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FAQ

Why can't I find tracking information?

If you’ve ordered a large chandelier or multiple packages, and we’ve confirmed that your shipment is being sent via ocean freight, your order is likely being handled through Matson Shipping. Once your package arrives at the port, it will be transferred to a door-to-door service based on your location. Depending on your destination, this may be through FedEx or CEVA truck delivery.

Shipping route: China -> US (or other country) port -> your address.

Jucci Light Sea Freight Route

Please note that ocean freight updates may be slower, and it can sometimes take time for tracking information to appear. If you’re unable to track your shipment, feel free to contact us, and we’ll provide you with an update on its status.

Rest assured, your shipment is fully insured. If your package is damaged or lost in transit, we will cover the costs and handle any issues on your behalf.

How can I trust your company?

Your trust is our top priority. As a reputable establishment registered in China, we uphold the highest standards of integrity and treat every customer as a lifelong friend. We use wooden crates to reinforce product packaging, ensuring that your lighting fixtures are not damaged during transit. We collaborate with renowned logistics companies such as DHL, UPS, FedEx, and Matson, allowing full traceability of your shipment. If any damage occurs during transit, we will either resend the product or issue a full refund based on your preference.

What sets your products apart in terms of quality?

Our products are meticulously crafted using the world's leading lighting industry supply chains, showcasing our unwavering dedication to quality.

Is my personal information safe when shared with you?

Absolutely. We only collect the necessary information for order fulfillment and safeguard your privacy, never using or disclosing it without your authorization.

Do I need to register as a member to make a purchase?

Membership is not compulsory but enhances our ability to provide tailored recommendations and superior service.

Are there any hidden costs for shipping?

No, the cost of door-to-door delivery is fully inclusive, ensuring transparency without hidden fees.

Can I customize product sizes?

Yes, if our standard sizes do not meet your needs, contact us, and we will tailor them to your specifications.

Expert Craftsmanship

Our lighting products are crafted with precision and care, as shown in our factory product display video. Each lamp is meticulously designed and assembled by skilled artisans to ensure top-notch quality and durability, providing you with beautiful and reliable lighting solutions.

Premium Materials

Our lamps feature premium brass and K9 crystal, known for its clarity and brilliance. These high-quality materials not only enhance the aesthetic appeal but also ensure long-lasting durability. Experience the luxury and elegance of Brass and K9 crystal details in every piece.

Secure and Fast Delivery

We guarantee the safe arrival of your lighting products with our reinforced wooden crate packaging and fast DHL, UPS, FedEx, and Matson shipping. Enjoy reliable delivery, with the added peace of mind that your lamps will arrive in perfect condition and on time.